Frequently Asked Questions

Logistics management is the planning, execution, and control of the efficient flow and storage of goods, services, and information from point of origin to point of consumption. It includes transportation, warehousing, inventory management, order fulfillment, and distribution.

We provide end-to-end logistics solutions, including:

• Transportation management (domestic and international)

• Warehousing and storage

• Inventory and order management.

• Freight forwarding and customs coordination.

• Supply chain optimization and consulting!

• Last-mile delivery solutions

We serve a wide range of industries such as retail, e-commerce, manufacturing, healthcare, food and beverage, and technology. Our solutions will meet industry-specific compliance and operational needs.

Absolutely. We assess your business requirements, volumes, timelines, and budget to design customized logistics strategies that improve efficiency and reduce costs.

We follow strict safety and security protocols, including secure facilities, vetted carriers, insurance options, compliance with regulations, and continuous monitoring to protect your goods.

Yes. We assist with completing shipping and customs forms to help avoid delays.

We use advanced route planning, real-time tracking, reliable carrier networks, and initiative-taking monitoring to minimize delays. Our team communicates continuously to address disruptions and keep shipments on schedule.

Yes. Clients have access to real-time shipment tracking, performance dashboards, and detailed reports covering delivery status, inventory levels, and key performance indicators (KPIs).

We use inventory management systems, barcode scanning, cycle counts, and regular audits to maintain high inventory accuracy and visibility across all storage locations.

Dangerous goods, which include: 

• Explosives

• Gases

• Inflammable liquids

• Inflammable solids

• Oxidizers and organic peroxides

• Toxic and infectious substances

• Radioactive materials

• Corrosives

Prohibited items include:

• Animals

• Asbestos

• Gold bars

• Cash

• Firearms

• Combustible materials

• Human remains including cremated ashes

• Jewels, metals, precious stones

• Illegal narcotics

• Pornography

Additionally, shipments may be allowed under certain conditions for Firearm parts, furs and ivory, jewelry and objects made from precious metals and stones, loose precious stones, tobacco, toy guns, insect and larvae.

Pricing depends on service scope, shipment volume, distance, storage requirements, and service level agreements. We provide transparent quotes with no hidden fees.

You can start by contacting our team for a consultation. We will evaluate your logistics needs and propose a tailored solution to support your business growth.

We are open Monday to Friday, 8:00 AM – 4:15 PM. We are closed on Saturdays and Sundays.

No, DHL is a courier service used to send documents and small parcels internationally. For larger logistics needs, we recommend using our CentriPost Mailbox Service.

DHL does not send passports to Jamaica. For Barbados, please check with a DHL representative for current rates, as prices change monthly due to fuel surcharges.

DHL ships to most countries worldwide, except restricted areas such as Cuba, Russia, and Iraq.

DHL provides limited liability coverage as standard. Additional shipment insurance may be available upon request for higher-value items.

No, DHL is only open Monday to Friday, 8:00 AM – 4:15 PM.

Prices may vary due to fuel surcharges, customs duties, and international rate adjustments.

Yes, we provide free delivery service island-wide.

If an issue arises, our team works directly with DHL to investigate and resolve the matter. We keep customers informed throughout the process.

All DHL shipments processed through Vernon G. Edwards Ltd includes tracking. You can track your shipment using the DHL tracking number via DHL’s global tracking system, with real-time status updates.

If your request is made before the courier leaves the office, your package can be delivered the same day. Otherwise, it will be delivered the next day.

Yes, but the third party must present a valid ID and written authorization.

Tailored to meet industry-specific compliance and operational needs, we serve a wide range of industries such as retail, e-commerce, manufacturing, healthcare, food and beverage, and technology.

We use advanced route planning, real-time tracking, reliable carrier networks, and initiative-taking monitoring to minimize delays. Our team communicates continuously to address disruptions and keep shipments on schedule.

Absolutely. We assess your business requirements, volumes, timelines, and budget to design customized logistics strategies that improve efficiency and reduce costs.

You can register online through our website. Once registered, you’ll receive your unique CentriPost address.

You will receive an email confirmation with your mailbox details.

• Place your order online using your CentriPost address.

• Your package is shipped to our warehouse.

• We consolidate and forward your items to Antigua.

• You receive tracking updates until delivery.

Shipping from any of these countries is easy; you must be a CentriPost Customer. Kindly click here and set up an account: https://vgelogisticsmgmt.com/centripost

Using your account number, you can now place an order. Click the appropriate link for the shipping details

Canada:

China:

Miami:

Panama:

• A unique mailing address for international shopping.

• Convenient shipping from suppliers in China, Panama, the USA, and more.

• Fast forwarding of packages to Antigua & Barbuda.

• Tracking and delivery updates.

Yes, once your CentriPost account is active, you can begin shopping immediately.

Yes, we have partner warehouses in both locations to facilitate sourcing and consolidation.

• Place your order online using your CentriPost address.

• Your package is shipped to our warehouse.

• We consolidate and forward your items to Antigua.

• You receive tracking updates until delivery.

Delivery times vary depending on the supplier and shipping method, but most shipments arrive within 7–14 business days.

Once your package is shipped from our warehouse, you’ll receive a tracking number to monitor progress.

Restricted items include flammable goods, weapons, certain chemicals, perishable foods, and items prohibited by airline regulations. Contact us for a full prohibited items list.

Duties are based on customs regulations, declared value, and type of goods. We will inform you of applicable charges before delivery.

Duties are required by customs authorities for imported goods. We collect these on behalf of the government.

Yes, we can assist with sourcing and purchasing items upon request.

Typically 2–3 business days, depending on supplier response times.

We offer guidance and partnerships for Panama shopping trips, including supplier visits, logistics planning, and consolidation support. Contact us for details.

Sea freight vessels generally operate on a weekly schedule, subject to availability and weather conditions.

Prices vary depending on size and destination. Please contact us directly for the latest rates.

Yes, packing services are available at competitive rates and our CentriPost team can provide details via WhatsApp or calling 268-764-7230

Costs vary by weight, size, origin, and destination. Please request a quote for exact pricing.

Costs vary by weight, size, origin, and destination. Please request a quote for exact pricing.

We accept cash, debit/credit cards, and bank transfers and cheques

Yes, credit terms may be available for regular business customers.

Payment is generally required upon delivery or before shipment release unless credit arrangements are in place.

Basic liability coverage is included. Additional insurance can be purchased for high-value items.

Please contact our customer service team immediately. Claims are handled according to DHL and CentriPost policies

Yes, shipments can be booked and managed through our online portal.

You can reach us via phone, email, or in person at our office. We are available during business hours.

We are committed to sustainable practices and offer consolidated shipping options to reduce carbon footprint.

We comply with all local and international trade regulations and work with partners certified under industry standards such as IATA